Returns
Return policy
-
Black Friday Policy
Items might not all be perfect, since they are samples or similar.
We therefore do not offer refund nor exchange on products of the Black Friday.
Shipping costs + customs fees are the responsibility of the customer.
For questions regarding orders, products & policy, please contact our team at:
customercare@oseree.com
If the price of the item you have chosen is inferior to your original order
We will send you the new item on the arrival of your parcel and create a voucher for the remaining amount that will be emailed to you.
If the price of the item is superior to your original order
We will create a voucher for the full amount payed initially that will be emailed to you and you will be able to use this voucher to buy the new item you would like.
Vouchers are valid for a full year.
Please allow 4-5 days for processing.
Return process
Before returning any items, please contact our team at customercare@oseree.com