Return policy

Send an email to customercare@osereeswimwear.com specifying the problem / change / refund you want to proceed with. 
We will gladly accept returns on all items within 14 days from time of shipment for store credit only. Items must be unwashed, unworn and with original tags.
We do not offer refunds after 14 days of receipt but are glad to exchange any items or issue a voucher for store credit.
Return handling, return shipping and custom costs are the responsibility of the customer. Shipping costs are non-refundable.

 

 

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Black Friday Policy

Items might not all be perfect, since they are samples or similar. 

We therefore do not offer refund nor exchange on products of the Black Friday. 

Shipping costs + customs fees are the responsibility of the customer.

For questions regarding orders, products & policy, please contact our team at: 

customercare@oseree.com 

 

 

If the price of the item you have chosen is inferior to your original order

We will send you the new item on the arrival of your parcel and create a voucher for the remaining amount that will be emailed to you.

If the price of the item is superior to your original order

We will create a voucher for the full amount payed initially that will be emailed to you and you will be able to use this voucher to buy the new item you would like.

Vouchers are valid for a full year.

Please allow 4-5 days for processing.

 

Return process

Before returning any items, please contact our team at customercare@oseree.com 

3CHIC – Oseree Swimwear
Ripa di Porta Ticinese, 111 
20143 Milan - Italy