Returns

We will gladly accept returns on all items within 14 days from time of shipment for store credit only. Items must be unwashed, unworn and with original tags.

We do not offer refunds after 14 days of receipt but are glad to exchange any items or issue a voucher for store credit.

Return handling, return shipping and custom costs are the responsibility of the customer. Shipping costs are non-refundable.

If the price of the item you have chosen is inferior to your original order

We will send you the new item on the arrival of your parcel and create a voucher for the remaining amount that will be emailed to you.

If the price of the item is superior to your original order

We will create a voucher for the full amount payed initially that will be emailed to you and you will be able to use this voucher to buy the new item you would like.

Vouchers are valid for a full year.

Please allow 4-5 days for processing.

 

Return process

Before returning any items, please contact our team at customercare@oseree.com